For those who have an issue, first, you will need to resolve the issue straight together with your credit union

Issue Process

This could include calling the credit union’s customer support division, senior credit union administration, or perhaps the committee that is supervisory. You can contact NCUA’s Consumer Assistance Center for help by completing the NCUA Consumer Assistance Form (opens new window) (PDF version (opens new window) ) if you cannot resolve the issue with your credit union,. In the event your problem involves one or more problem or credit union, you will have to submit split problem kinds for every problem or credit union. After the form(s) happens to be gotten, you will definitely get an acknowledgement and information that is additional the issue procedure from NCUA’s customer Assistance Center. Find out more about the grievance procedure below.

  1. File an issue: The grievance procedure begins whenever you distribute a problem utilizing the on the web NCUA Consumer Assistance Form or perhaps the PDF version towards the customer Assistance Center.
  2. Customer Assistance Center Review: Upon getting your problem the customer Assistance Center will be sending you an acknowledgment which includes situation quantity. Thereafter, we shall see whether your issue involves things within NCUA’s enforcement authority. If for example the issue falls outside of NCUA’s enforcement that is regulatory, we’re going to alert you that your particular situation happens to be called towards the appropriate federal or state agency for maneuvering.
  3. Forwarded to Credit Union for Attempted Resolution: If for example the issue involves a federal consumer economic security legislation or legislation within NCUA’s enforcement authority, we shall ahead it and any papers towards the credit union for the review. The credit union might try to resolve your issue within 60 calendar times of getting your problem. In case the situation is settled plus the credit union confirms this written down to both both you and the customer Assistance Center inside the 60-day time frame, the buyer Assistance Center will shut your instance.
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